Terms and Conditions

1. The service

NECX lets businesses manage customer conversations on WhatsApp, Facebook Messenger, web chat, SMS and voice, with AI agents and staff working from one inbox. The features available to you depend on your plan, as set out in your proposal, order or agreement.

2. Who can use NECX

• You must be at least 18 years old to use the platform or buy from us.
• If you buy or use NECX for an organisation, you confirm that you are authorised to accept these terms on its behalf.
• You agree to give accurate and current information when you register, order or pay.

3. Your account

Keep your sign-in details confidential. You are responsible for what happens under your account, and your organisation's administrators control who has access. Tell us straight away at hello@necx.cloud if you think your account has been used without permission.

4. Prices and payment

• Prices are as stated in your proposal, order form or invoice, in Sri Lankan rupees (LKR) unless another currency is stated. Prices exclude applicable taxes, which are added to your invoice.
• Subscription fees are charged in advance for each billing period. Usage beyond your plan's allowance, such as extra voice minutes or conversations, is charged at the rates in your plan.
• Messaging and call charges from third parties, such as Meta's WhatsApp conversation fees and telecom charges, are passed through to you as set out in your plan.
• Online card payments are processed securely by our payment providers, including PayHere. We do not see or store your full card details.
• By paying, you authorise us to charge the amount shown, including taxes, to the payment method you choose. If a payment fails or an invoice is overdue, we may suspend the service after giving you notice.
• We may change our prices for future billing periods. We will tell you before a change applies to you.

5. Delivery of the service

NECX is delivered online. Nothing is shipped. Once your payment is confirmed, we email you account access and onboarding details. Where your plan includes setup work, such as connecting channels, configuring AI agents or loading your knowledge base, the timeline is agreed with you in your proposal or order.

6. Cancellations and refunds

You can cancel your subscription at any time. Cancellation, refunds and how to ask for one are covered in our Refund Policy, which forms part of these terms.

7. Acceptable use

You must not use NECX to:

• message people who have not agreed to hear from you, or send spam;
• break the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, or Meta's Platform Terms;
• send unlawful, deceptive or harmful content, or impersonate anyone;
• attempt to reach another client's data, or disrupt or probe the website or platform.

We may suspend accounts or channels that break these rules. Meta may also restrict a WhatsApp number that breaks its policies, independently of us.

8. Channels and third parties

Messaging and calling channels are provided by Meta, telecom carriers and others under their own terms, which you accept when you connect them. We are not responsible for outages or restrictions imposed by those providers.

9. AI replies

AI agents reply on your behalf using the instructions and knowledge you give them. Review how they are configured. You remain responsible for what your business tells its customers, and your staff can take over any conversation.

10. Your data

You own your customer data. We process it to provide NECX, as described in our Privacy Policy.

11. Intellectual property

The NECX platform, this website and their content, including text, images, logos and software, belong to Circ Technologies (Private) Limited or its licensors. You may not copy, reproduce, distribute or modify them without our written permission, except to use the service as these terms allow.

12. Information on this website

We aim to keep the information on this website accurate and current, but it is a general description of NECX, not an offer. What you buy is defined by your proposal, order or agreement.

13. Limitation of liability

NECX is provided with reasonable care and skill. To the extent the law allows, we are not liable for indirect or consequential losses, loss of profit, or outages of third-party channels outside our control, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

14. Suspension and termination

You can stop using NECX at any time, subject to your plan or agreement. We may suspend or end the service for serious or repeated breaches of these terms, or for unpaid fees after notice.

15. Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and we will tell clients directly about material changes. Continuing to use NECX after a change means you accept the new terms.

16. Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Colombo have jurisdiction over any dispute.

17. Contact

Circ Technologies (Private) Limited, 10/4, 14th Lane, Colombo 13, Sri Lanka. Email hello@necx.cloud or call 011 734 1900.