Never lose a
customer again.
One platform that answers every call and message in your customer's language, and acts on it. Built for businesses where a missed conversation is lost revenue.
Everything your customer says,
in one place, acted on.
Voice, messaging, agents and governance are not four tools. They are one platform reading the same history, so the person who calls on Tuesday is remembered on WhatsApp on Wednesday.
Hello,
intelligence.
A caller asks to move a booking. NECX checks the workshop calendar, offers two slots, writes the change and confirms on WhatsApp. No menu to press. No callback.
This is what your team
sees on a Tuesday.
Every channel in one queue, the customer's history already attached, and the next best thing to do sitting on the right of the screen.
Every answer,
with its source.
Agents that read your price lists, policies and product sheets, cite the line they answered from, and only take the actions you allowed.
See everything.
Prove anything.
Leadership sees every conversation as it happens. Compliance sees who did what, when, and what it was based on.
of customers buy from the company that responds first.
Source: Drift, Lead Connect 2024While you read this, someone on your team just lost a deal.
A message came in after hours. A call went to voicemail. A question sat in a channel nobody owns. None of it looks like a failure on a report. All of it is revenue leaving quietly.
Your team is not slow. There are simply more conversations than there are people.
From surviving to thriving.
Built for industries where losing
a customer isn't an option.
NECX changed the way our customers see us. People tell us they have never felt so looked after. Our team is calmer, our customers are happier, and we are closing deals we would have lost six months ago.
Head of Customer Operations, automotive group, Sri Lanka
Bring us one conversation you keep losing.
Thirty minutes, your channels, your language, your rules. We will show you exactly where NECX would have caught it.