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Messaging

One customer.
One thread.

WhatsApp, Messenger, Instagram, web chat and SMS arrive in the same queue with the same history attached. Your team stops switching windows. Your customer stops starting again.

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The workspace

Every channel.
The same conversation.

A customer starts on the website, follows up on WhatsApp and calls the desk. Your team sees one thread, not three tickets.

app.necx.cloud / workspaceLive
Every channel47 open
Amal P.11:42 pmIs the 2.0 diesel still available?
Inbound call11:38 pmBooked Thursday 2pm, confirmation sent
Website visitor11:31 pmrooftop room free next weekend?
Nadeesha R.11:20 pmCan I pay the balance in two parts?
+94 7• •• ••1210:58 pmReminder: service due, reply YES to book
AAmal P.WhatsApp, started on the website 3 days ago
Hi, I saw the 2.0 diesel on your website. Is it still available and can I test drive it this weekend?
Hi Amal. Yes, it is in stock at the Nugegoda showroom. I can hold Saturday at 10 or 11:30 for a test drive. Which works?
10 is perfect.
Booked. Saturday at 10, Nugegoda. Bring your licence and I will have it ready at the door.
Read 11:44 pm
Message Amal
Customer
Interest2.0 diesel, manual
StockAvailable, Nugegoda
Test driveSat 10:00
OwnerSales, Team B
Next best actionSend the finance pre-approval link before Saturday.Send it
Agents and people, side by sideThe AI handles the routine and drafts the rest. A person steps in with one tap, and the customer never notices the seam.
Translates as it goesA customer writes in one language, your team reads and replies in another. Both sides see their own.
Next best actionSend the pre-approval link. Book the site visit. Chase the balance. The right move is suggested before anyone asks.
Proactive

Stop waiting for your customers to contact you.

A renewal running out. A payment about to fall short. A follow-up nobody booked. NECX sees it and makes the first move, in their channel, so the problem never becomes a call.

NECX agentWhatsApp, 9:02 am
Good morning Nadeesha. Your standing order to your insurer is due tomorrow and the account is short by a small amount.
Want me to move the date, or top up from savings?
Top up please
Done. Transferred and confirmed. Nothing else is due this week.
Payment never failed
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Bring us one conversation you keep losing.

Thirty minutes, your channels, your language, your rules. We will show you exactly where NECX would have caught it.