Necx.cloud
Platform

One platform to run your entire customer operation.

NECX replaces the patchwork of tools your team fights with every day, and gives them something that actually works together.

Book a Demo →See it in your industry
Channel 1

Unified inbox across every channel

WhatsApp, Messenger, voice, email, web chat. Every conversation in one workspace. Context carries forward. Nothing gets lost.

✓Single thread per customer, regardless of channel
✓Full conversation history at a glance
✓Seamless handoffs between teams
A
Amal P.
WhatsApp · Interested: Honda Civic
Live
Hi, I saw the Honda Civic on your website. Is it available for a test drive this weekend?
Hi Amal! Yes, the Civic is available. I can book you in for Saturday morning at 10am.
Perfect, 10am works great!
WhatsApp·Thread continues to test drive confirmation
Voice

Voice AI that speaks your customer's language

Every inbound call answered in seconds. Natural conversations, not stilted IVR prompts. Books appointments, qualifies leads, hands off to your team with full context when a human is needed.

✓Natural conversations in every language your customers speak
✓Books appointments, qualifies leads, answers FAQs
✓Hands off to human agents with the full call context
Inbound call
Voice AI · 0:34 elapsed
Live
Caller
Hi, I'm calling about availability for Saturday.
NECX
Hi! I have openings at 10am, 11:30am, and 3pm. Which works best?
Caller
Let's do 11:30.
NECX
Booked. I'll text you a confirmation on WhatsApp.
Transcribed live·Booking synced to CRM·SMS sent
AI Copilot

AI that actually understands your business

NECX's AI learns your products, processes, and language, then works alongside your team to route, respond, translate, and surface opportunities.

✓Intent detection that routes instantly
✓Real-time translation across every language your customers speak
✓Smart reply suggestions in one tap
Intent detection
Purchase Inquiry / High Value
Auto-translated from caller's language
"Can I see the vehicle today?"
Suggested reply
"Yes — our showroom is open until 7pm today. Would 4pm work?"
War Room

Your real-time command centre

Every active conversation, team performance, escalation trigger, and quality score. All on one screen, updating in real time.

✓Live dashboards for leadership
✓Automatic escalation when SLAs are at risk
✓One-click PDF and Excel reports
War Room · Live
Streaming
47
Active
2m
Avg Response
1
SLA Breaches
94
Quality
Auto-escalation
VIP customer waiting 3+ min. Auto-routed to Team Lead.
Compliance

Infrastructure that never sleeps

Complete audit trails, data sovereignty controls, and messaging infrastructure that meets the strictest regulatory standards.

✓Full regulatory compliance built in
✓Full audit trails for every conversation
✓On-premise and private cloud options
All systems compliant
Message encrypted & stored09:42:01
PII auto-redacted in export09:42:02
Compliance report generated09:42:03
✓ Audit trail✓ Data residency✓ Access controls

See the platform in action.

Book a 15-minute walkthrough tailored to your operation.

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